Customer Care/HR Administrator

We urgently require an Administrator/Customer Service person for an established client in the Utilities sector. This is a split role which makes it very interesting as each day will be different.

Reports to: Dig and Fix Manger, Reinstatement Manager Responsibilities:

• • Dealing with Customer issues
  • Maintain a log of customer complaints.
  • Telephone customers where complaints have been raised.
  • Report findings of complaints to Client
  • Share complaint logs with Client at their required frequency.
  • Liaise with Supervisors/gangs to share complaints at the earliest opportunity.
  • Close down customer complaints within 48 hours of receipt from AW, or custom
  • Arrange meetings with customers.
  • Advise insurers of new claims.
  • Advise Managers, daily, of new claims.
  • Prepare and maintain a log of insurance claims.
  • Share the log with Managers, Supervisors, and Client

HR Admin:

• • Managing HR system (Citation)
  • Inductions
  • Liaise with PM and book training.
  • Monitor Holliday charts
  • Daily data entry of materials received tickets.
  • Assist with commercial team spreadsheets.

Requirements:

• The candidates shall be expected to have good grammar, and numeracy skills, with knowledge of Microsoft Word, and Excel packages.
• Good communication skills with internal and external customers.
• Shall have the ability to react quickly to a fast-changing environment.
• Be able to organise a workload for an administrative clerk and manage the individual on a daily basis.

We urgently require an Administrator/Customer Service person for an established client in the Utilities sector. This is a split role which makes it very interesting as each day will be different.

Reports to: Dig and Fix Manger, Reinstatement Manager Responsibilities:

• • Dealing with Customer issues
  • Maintain a log of customer complaints.
  • Telephone customers where complaints have been raised.
  • Report findings of complaints to Client
  • Share complaint logs with Client at their required frequency.
  • Liaise with Supervisors/gangs to share complaints at the earliest opportunity.
  • Close down customer complaints within 48 hours of receipt from AW, or custom
  • Arrange meetings with customers.
  • Advise insurers of new claims.
  • Advise Managers, daily, of new claims.
  • Prepare and maintain a log of insurance claims.
  • Share the log with Managers, Supervisors, and Client

HR Admin:

• • Managing HR system (Citation)
  • Inductions
  • Liaise with PM and book training.
  • Monitor Holliday charts
  • Daily data entry of materials received tickets.
  • Assist with commercial team spreadsheets.

Requirements:

• The candidates shall be expected to have good grammar, and numeracy skills, with knowledge of Microsoft Word, and Excel packages.
• Good communication skills with internal and external customers.
• Shall have the ability to react quickly to a fast-changing environment.
• Be able to organise a workload for an administrative clerk and manage the individual on a daily basis.

Call Craig 0203 006 8408