We urgently require an Administrator/Customer Service person for an established client in the Utilities sector.

This is a split role which makes it very interesting as each day will be different, this means that the job will consist of 60% customer complaints/ customer service and 40% HR work will you will be fully trained up on so no experience in the HR sector is required.

Reports to: Dig and Fix Manger, Reinstatement Manager Responsibilities:

    • Dealing with Customer issues
    • Maintain a log of customer complaints.
    • Telephone customers where complaints have been raised.
    • Report findings of complaints to Client
    • Share complaint logs with Client at their required frequency.
    • Liaise with Supervisors/gangs to share complaints at the earliest opportunity.
    • Close down customer complaints within 48 hours of receipt from AW, or custom
    • Arrange meetings with customers.
    • Advise insurers of new claims.
    • Advise Managers, daily, of new claims.
    • Prepare and maintain a log of insurance claims.
    • Share the log with Managers, Supervisors, and Client

HR Admin:

    • Managing HR system (Citation)
    • Inductions
    • Liaise with PM and book training.
    • Monitor Holliday charts
    • Daily data entry of materials received tickets.
    • Assist with commercial team spreadsheets.

Requirements:

  • The candidates shall be expected to have good grammar, and numeracy skills, with knowledge of Microsoft Word, and Excel packages.
  • Good communication skills with internal and external customers.
  • Shall have the ability to react quickly to a fast-changing environment.
  • Be able to organise a workload for an administrative clerk and manage the individual on a daily basis.

We urgently require an Administrator/Customer Service person for an established client in the Utilities sector. This is a split role which makes it very interesting as each day will be different.

Reports to: Dig and Fix Manger, Reinstatement Manager Responsibilities:

    • Dealing with Customer issues
    • Maintain a log of customer complaints.
    • Telephone customers where complaints have been raised.
    • Report findings of complaints to Client
    • Share complaint logs with Client at their required frequency.
    • Liaise with Supervisors/gangs to share complaints at the earliest opportunity.
    • Close down customer complaints within 48 hours of receipt from AW, or custom
    • Arrange meetings with customers.
    • Advise insurers of new claims.
    • Advise Managers, daily, of new claims.
    • Prepare and maintain a log of insurance claims.
    • Share the log with Managers, Supervisors, and Client

HR Admin:

    • Managing HR system (Citation)
    • Inductions
    • Liaise with PM and book training.
    • Monitor Holliday charts
    • Daily data entry of materials received tickets.
    • Assist with commercial team spreadsheets.

Requirements:

  • The candidates shall be expected to have good grammar, and numeracy skills, with knowledge of Microsoft Word, and Excel packages.
  • Good communication skills with internal and external customers.
  • Shall have the ability to react quickly to a fast-changing environment.
  • Be able to organise a workload for an administrative clerk and manage the individual on a daily basis.

Call Craig 0203 006 8408

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