Strong Group are acting on behalf of their client who are looking for an experienced contract support.

They are looking to recruit contract support located in Luton on a permanent basis.

Main Duties and Responsibilities:

  • The main feature of this role will be to provide exceptional customer service and business support to contribute to the continued growth and success of the Business Unit on demanding and fast paced contract.

  • Understanding, anticipating and delivering to customer needs, achieving results within quality and time constraints.

  • Positively respond to both our internal and external customers through effective communication and personal accessibility.
  • Understand procedures and processes and operate them to the required standard.
  • Support the Contract Manager in compiling reports as required for contractual requirements and other reasonable tasks as requested by Contract Manager/Lead Contract Support.
  • Providing support to the client and answer calls and emails in a professional and timely manner.
  • Determine the nature, priority of faults based on information provided by the client and raise and assign work orders to relevant resources (Concept Evolution).
  • Liaise closely with site teams and head office, ensuring accurate processing of quotations and purchase orders.
  • Allocation and management of the supply chain and engineering team and drive them to attend within required SLA’s by monitoring the calls through to completion via daily performance reports.

Salary on offer is £23,000 pa.

If this is something you would be interested in please call Nicole @ Strong Group on 02030068406

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